When receiving your order, please check that the boxes are complete and intact. Your products are delivered with your cargo form and / or invoice. If you have not received your invoice, please check your e-mail address you have registered on our website. Within the scope of the e-archive application, your invoice is created electronically and automatically sent to your e-mail address.
The cargo officer will obtain a signature from you that you have received the parcels in a complete and intact manner. In case of damage outside the parcel, you should not take delivery of these products and make a report to the cargo officer. These products will be exchanged within 14 working days. In this case, you will not be charged an additional transport or product cost.
For the return of damaged or defective products received unnoticed during delivery, our Customer Service department may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not caused by the consumer, a one-to-one exchange or return will be made. Telephone: 0850 242 0340 E-posta:[email protected] You can reach us here.