Support Center
You can find the answers for your questions about membership procedures, orders, deliveries and the products in our support centre segment.

Frequently Asked Questions

We present the technical questions and the other questions users ask under this title.
You can easily sign up to Molent. Click on the “My Account” segment then “Sign Up Now” segment and enter your personal information and create your password.
First click on “My Account” and then “Forgot My Password” segment. Enter your e-mail address you use when signing up, now you can create your new password via the link sent in the mail from [email protected] You can create a new password.
Some campaigns presented in our website are special and limited to our members. You cannot use take such advantages if you shop without membership. Besides, we regularly update our members about all the advantages available in our website via mail or SMS.Apart from campaigns, when you sign up to our website you can easily control your orders under “My Account” segment. We suggest you to sign up in order to give order and track your shipping easily.
Of course you do shopping without membership. However, you cannot take the advantages of membership. If you wish, you can sign up by saving and confirming your personal information you enter after completing your order given without membership.
We have a really strict privacy policy for protecting personal information. We take your personal information for you to have your next visit more effectively and experience a personalized online shopping moment. We never share your information to the thiird parts. If you have an account or become member for our bulletin, we can sometimes send emails about bulletin issue dates, new products etc. If you don’t want to receive such emails, you can click on the “Cancel Subscription” segment. You will not get any email from molenttools.com after clicking that segment.
We do our best to deliver the ordered products to the cargo quickly. If you haven't received the "delivered for cargo" information yet and you want to add to your order, you can contact us.
After signing in to our website, We will also send you your cargo tracking number via SMS and e-mail.
you can track your order by clicking on “MyAccount > Tracking the Order” step and entering your shipping number.
Click for tracking the order
If you have missed or defective products, please get in touch with use via the phone number and email address presented below:
Telephone: 0850 242 0340 E-mail: [email protected]
After contacting with us, Molent support team will correct the mistake as soon as possible.
When receiving your order, make sure to check that the boxes are COMPLETE and Sturdy. Your products are delivered with the cargo form and/or your invoice. If you have not received your invoice, please check your e-mail address that you have registered on our website. Within the scope of the e-archive application, your invoice is electronically environment and automatically sent to your e-mail address.
The cargo officer will receive a signature from you that you have received the parcels completely and intact. In case of damage outside the parcel, you should not take delivery of these products and make a report to the cargo authority. The exchange of these products will be carried out within 14 working days. In this case, you will not be charged an additional shipping or product cost.
Our Customer Services department for the return of damaged or defective products that were received unnoticed during delivery, may request that you send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not from the consumer, a one-to-one exchange or refund will be made. Phone Us: 0850 242 0340 Email: [email protected] You can access it here.
If you have made your shopping with a member login, you can cancel your order, which has not yet been shipped, by going to the "My Account" section at the top right of the site.
If you ordered without subscription 0850 242 0340 from our Support line or [email protected] You can contact us via e-mail address.
It is not possible to cancel the shipped orders on the page. In this case, we kindly ask you to follow the process in the "My Account" section of the refund section.
Ayrıca nitelikli kahve yolculuğundaki zorluklarının bilincindeyiz. Gerek ekonomik gerekse demleme yöntemlerinde tüm koşulların ve doğru ekipmanların sağlanması için gereken zaman ihtiyacını biliyoruz. Ürünü teslim alma tarihinden itibaren tüm koşullardan emin olmak için minimum 45 gün mümkünse 60 gün boyunca tamamen ürünü deneyimlemenizdir. 45.günden 60.güne kadar olan süre zarfında ürünü iade etmek isterseniz bize talebinizi Ürün İadesi sayfasını kullanarak veya müşteri hizmetleri 0850 242 03 40 WhatsApp aracılığıyla bize iletmeniz gereklidir. 60 gün dene iade politikasına göz atmak için tıkla.
İade etmek istediğiniz değirmenin formunun bozulmaması, değirmen üzerinde herhangi bir kalıcı çizik, leke, kesik, yanık olmaması gerekmektedir.
Telefon: 0850 242 0340 E-posta: [email protected]
You can return the product that you are not satisfied with for any reason, within 14 working days after the delivery.
It is very important that the products to be returned or exchanged are sent complete, undamaged and unused. For all user-induced returns, the shipping fee belongs to our customers.
If you have placed your order by logging in as a member, you can create your return request from the "My Account" section. If you place an order without a membership, you can send us your return request from our contact addresses below.
Phone : 0850 242 0340 Email: [email protected]
Üye girişi yaparak sipariş verdiğin ürünü herhangi bir sebeple değiştirmek istediğinde "Hesabım" noktasından değiştirme sürecini başlatabilirsin.
If you place an order without membership, it is sufficient to access our contact addresses below for change processes.
Phone : 0850 242 0340 Email: [email protected]
All shipping charges for all user-induced changes belong to our customers.
Within 7 days after your products reach us, the return process is carried out by the way you paid. The reflection of the refund process on your credit card takes 2-5 working days under normal conditions, but may vary depending on your bank's procedures.
We manufacture all of our products professionally in our own workshop.
Yalnızca Molent G50+ Kahve Değirmeni ürünümüzde logo veya resim ve yazı ekleme özelleştirmeleri bulunmaktadır. Ürün içindeki özelleştirme alanlarında bize ilettiğin detaylara göre ürüne çeşitli eklemeler yaparak kişiye özel olacak şekilde imalat yapabilmekteyiz.
Tüm ürünlerde fiyatlara KDV dahildir.
Kahve değirmenlerinin öğütücüleri ve tüm ürünlerin teknik aksamları 2 yıl garantimiz altındadır.
Molent Tools ile kurumsal iş birliği yapabilir ve dilediğin ürünlerin satışını gerçekleştirebilirsin. Toplu satış avantajlarını öğrenmek ve kurumsal iş birliği yapmak için:
Telefon: 0850 242 0340 E-posta: [email protected] Başvuru Formu >
Evet, yurt dışına gönderim yapıyoruz. Aşağıdaki iletişim bilgilerinden bizlere ulaşarak siparişini verebilirsin.
Telefon: 0850 242 0340 E-posta: [email protected]
Ürün hakkında sorun yaşaman halinde Molent Service hizmetimizi kullanarak arıza bildiriminde bulunabilirsin.
Ürünlerimiz gıda ile temasa tamamen uygun hammaddelerden üretilmektedir.
Tüm kredi kartlarına 12 aya varan taksit seçeneği bulunmaktadır.
Evet, ödeme adımında Havale/EFT seçeneğini seçerek ödemenizi tamamlayabilirsiniz.
Maalesef ödeme seçeneklerimizde kapıda ödeme bulunmamaktadır.
Elbette, internet sitemizde beğendiğin bir ürünü dilersen 0850 242 03 40 no'lu WhatsApp hattımızdan sipariş verebilirsin. B2B kurumsal iş birlikleri için kurumsal iletişim bilgilerimizden bizlere ulaşabilir ya da başvuru formumuzu doldurabilirsin. Telefon: 0850 242 0340 E-posta: [email protected] Başvuru Formu >
Sipariş ettiğin ürünün temini mümkünse ürün hemen aynı gün kargoya verilmektedir. Tahmini teslimat süremiz 1-3 iş günü sürmektedir.
Siparişler, anlaşmalı kargomuz olan Yurtiçi Kargo ile gönderilmektedir.
Ürünlerimizin gıda ile temasına ilişkin gıda ile temas edebilir sertifikası bulunmaktadır.
Ürünlerimiz gıda ile 100% temas edebilmektedir.
400 TL ve üzeri tüm siparişlerin için kargo ücretsizdir.
I have a question?
Got a problem that you can't find the answer to in the help center?
Average Response Time: 3 Days

Molent Service

By using this service, you can report malfunctions and get support for maintenance and repair.
2 YEARS WARRANTY
The grinders of coffee mills and the technical parts of all products are under our 2-year warranty.
FAULT NOTICE
If you have a problem with the product, you can report a malfunction to us. We will be solving your problem as soon as possible.
TECHNICAL SUPPORT
You can find answers to your questions in a short time by using our technical support before and after the order.

FAULT NOTICE

Share your problem and details with us
Open Notification >
support bag

Contact Us

You can reach us through our communication channels for technical support and corporate sales issues.

Become a Seller of Molent Products!

For those who say "I can be a showroom for Molent Tools products" and "I can sell the products": Application form >
Loading...