When receiving your order, make sure to check that the boxes are COMPLETE and Sturdy. Your products are delivered with the cargo form and/or your invoice.
If you have not received your invoice, please check your e-mail address that you have registered on our website.
Within the scope of the e-archive application, your invoice is electronically environment and automatically sent to your e-mail address.
The cargo officer will receive a signature from you that you have received the parcels completely and intact. In case of damage outside the parcel, you should not take delivery of these products and make a report to the cargo authority. The exchange of these products will be carried out within 14 working days.
In this case, you will not be charged an additional shipping or product cost.
Our Customer Services department for the return of damaged or defective products that were received unnoticed during delivery, may request that you send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not from the consumer, a one-to-one exchange or refund will be made. Phone Us: 0850 242 0340
Email: [email protected]
You can access it here.